Returns & Exchanges
At Dungeon, we want to ensure your gear fits perfectly; if you are not satisfied with your purchase, you can return or exchange items within 30 days of delivery. All items must be in their original, unworn condition with all tags and security seals intact to qualify for a refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging and include the printed return authorization slip inside the box.
Ship the Items
Affix the prepaid shipping label provided via email and drop off your package at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing